The sales guy that sold us that couch fit it to all of our needs, was very attentive and answered all our questions. However, we learned the hard way that just because an item is listed for sale on one of these sites doesn't mean it's eligible for the price match. The delivery service said they don't installed the feet so I had to pull out my drill and take care of it. The set wasnt cheap especially when you add tax, delivery, and insurance. What in the world?! I ordered some stuff from another furniture store as well. They looked exhausted bringing in the furniture. I have been forced to waste a ridiculous amount of time and energy dealing with the store as well as the customer service phone line because they sold me a broken sleeper sofa. I wish I could give this horrible store zero or even negative stars!!!! The system is flawed, and the in-store salesman need to have more access to their product as well as being able to control better the delivery dates. BUT Jay made my year helping me pick out my ok, wrong furniture was delivered. Purchased power recliner in February. Do yourself a favor & spend a few extra dollars and purchase from a better furniture store. My husband and dad both go to the store with the part that is broken. Evelyn Solan was amazing friendly and knowledgeable of her product. Only two items were delivered. Instead the date is now pushed out to April 6! Although it doesn't help what I had to go through to get the correct furniture or the sour experiences I've had with your store employees and staff I applaud you for stepping in and doing right by customers. The website stated $1299.99. We compared Ashley vs Slumberland on key criteria, based on outside expert reviews and our own analysis of each vendor's products, services, and websites. It was a comedy from the salesperson unable to get their paperwork together to us having to tell them at least 4 time we DO NOT want their extended warranty and to please remove it from the bill ( guess that's how they make their money) even after getting home found errors on the bill. Meantime, they are holding on to all of the money for at least 4 months! Their warranty is much better than, an oh well to bad from Ashley. free shipping in our markets on any order, fast! This is my first dealings with Ashley store but will certainly not be my last & I will highly recommend the store @ Golden Gate to all my friends. She is a life saver! Wednesday the delivery set the mattress on the bed and told her to let it open up and not to use it for 24-72 hours. The pandemic I could understand slowing the delivery of the bed as well but honestly my personal opinion is there was not a legitimate reason to make anyone wait five months to receive something they have consistently been paying for I am beyond disappointed with the customer service. I happened to buy a dining set and a coffee table along with the corner tables on Nov 2nd. I purchased some items very early in July of this year and after waiting endlessly I still havent received my order. Refund my money Ashley Furniture. Upgrades to a memory foam sleeper for the sofa- thickness and comfort level are comparable to a regular mattress. Dont Buy from Ashleys. At this point its about the principle not even about the money or the couch itself. It took a Yelp review to get in contact with Ashley Furniture and since they still will not take my calls I hope this helps. Finally they told me they're not going to do anything for me. Brandon had ordered the regular rails, not the platform rails, so no bed! Their customer service is seriously lacking. Looks/feels terrible. Just wait for a call for picking up furniture then resend the furniture to you. Once he was finally able to speak with someone, the delivery date was now over a month away. So I called them that morning to confirm . I get that your job as a sales person to get people to buy stuff to make commission but when they tell you NO that means NO! This is why folks are so angry and aggressive. Yes, it's big and heavy. I'll never but thir product again. They were knowledgeable with the product in the store. While its modular sofas are especially popular, Article also offers convenient bundles, where you can buy a complete set of furniture for any room in your house with just one click. A few months later it happened again and the protection plan I purchased did not cover the issues with the cushions. They told us to expect 4 items, and only recieved 2 of the 4. we went to their showroom on bayshore blvd in sf multiple times to make sure this will go smoothly! The CANCELLED ORDER! They were the most professional of the whole experience. Especially one guy works there (black guy) he was being very pushy. Every store policy is deliberately set up to protect them and totally screw the customer. I was still waiting and it was already 7pm and no call or text to inform us the bed was not coming. So we drive there while on hold the 3rd time we call, which lasted 45 minutes!! If only I had an option to give negative stars to this torturous store! I was put on hold and the automated voice message was saying nothing but how Ashley Furniture values its customers and how they want to give 100%satisfaction and im suppose to be that ONLY customer who has to take this loss ?????? Evidently they screen calls because neither person was available and I was told one of them would call me back. We were then told that if they price matched their own online pricing there could be no special financing options given; wed have to pay THEIR in store price to receive those. WORD TO THE WISE: DO NOT GO DOWN THIS ROAD, Poor Fabric Durability, Warranty Doesn't Cover, Sitting on floor because furniture didn't arrive, no notice given, worst experience ever - fake Power protection plan, Bad Leather Sofa and Loveseat Product and do not honor protection plan, They deliver damaged goods and then repair, They follow T&C's that you are supposed to receive but don't always, Terrible quality, customer service - DO NOT BUY, BUYER BEWARE!!! I get there's never been a situation like mine before but figure it out!!! BUYER BEWARE!!! This is wickedness I just left ur store and I am highly disappointed that because of my race even if I am well within my right I would b treated poorly. We never felt pressured and appreciated his ability to make shopping for furniture an easy experience. While waiting I would received emails and texts about the delays of the dining room set but they never mentioned the server, After several conversations and visits to the store I finally spoke to a manager to who took the time to research the order and finally figured out the problem and located my order for the matching server. We also purchased their "No use/No Lose" warranty. New delivery Date is July 8th. They do not stand behind their products! Terrible quality, poor delivery service, I cannot stress enough how much you would regret shopping here. On Sept 20th received a call that it was on back order for at least another week. The designs focus on creating beautiful, livable spaces with options for different lifestyles and budgets. You cannot call the store directly and get ahold of anyone. }); hbspt.cta.load(3336997, 'f1ec0bb3-0a28-452b-8442-97e942690a73', {}); hbspt.cta.load(3336997, '61d539c2-9eaf-48ab-964b-79466b351a9a', {}); At La-Z-Boy Southeast, you can meet with a degreed interior designer for free! Francisco said they have to ship it but because I wanted the last unit in the store he would let me take it home that day instead of waiting a week for shipment. They told me that their coverage doesn't include tears or fabric damage and many other issues. You will be blessed with all that is good for your divine work! Came in a month later, no Crystal. And they have been told every time I am disabled. Reddit and its partners use cookies and similar technologies to provide you with a better experience. DO NOT WASTE YOUR TIME/MONEY HERE, YOUR ONLY GETTING PLAYED! Never going to buy them again and never going to recommend them to anyone. Ashley Furniture for Sale Near You | Slumberland Furniture Ashley Furniture Ashley Furniture Showing 1 - 24 of 1,527 Results Items per Page: Sort By: 1 2 3 4 5 Filter Your Results Product Type Ottomans Rugs Dressers (Horizontal) Nightstands Patio Seating Chests (Vertical) Desks Patio Dining Sleepers Counter Stools (23"-28") Benches Headboards You can shop trendy furniture for every room in the housefrom the bedroom to the living room to the home officealong with outdoor furniture for the patio or backyard. When you sit on it the fabric feels like it's biting you. Not sure if this was worth the hassle. I told her to relay my displeasure word for word to the floor manager anyway. What started out with a two piece couch set day after Thanksgiving. If the manager would have taken time to look at the rest of our order (kitchen and cocktail tables), he would have seen that its color didnt match what we were sent and that the color of the one in the video did. She was going to call the store and get back to me today. the sales associate and manager knew we were picking it up the next day. Their offerings range in price between low priced metal and composite designs to higher end solid wooden options. I was then told to go to the store and buy different items so I can wait another year for furniture then I was told by your customer service reps corporate supervisor Yraelle employee #yr03 and Albuquerque customer service Mary told me that she couldn't expedite my order how is it expediting my order when I've been waiting over seven months for the furniture and now you're telling me another 14 weeks that is so insulting the room was designed for furniture that I bought why would buy anymore furniture from you Ashley's and I would be charged $250. Extremely Happy with my two night stands! Missed deliveries, broken furniture delivered, missed deliveries again, no notice for delivery as arranged, Rude customer service. It took 4 days just to get a replacement ordered then it took another 3 days to get here. After that, another delivery will occur, and another day off of work will have to happen again. Learn more about Slumberland Furniture's competitors and alternatives by exploring information about those companies. risking my credit and all for not what we were promised. Ashley Homestore ranks 783rd among Furniture sites. I'm still waiting to have this matter taken care of. They dont want the sale!? I will never again purchase here and discourage anybody from ever doing so. no.. Avoid this company at all costs. The companys website occasionally offers deals that do not require a discount code. Never will I ever shop here again. Warranty is a joke. I have been receiving text messages about being patient. What was she going to sleep on? Also, this is not the first time we purchased from them, and never again. Worst customer service experience I've ever had. I have the worst experience buying furniture from Ashley. Purchased a chair from Ashleys on Sept 15, 2022. I had to call family members to get me up. It wasn't backordered, just a clerical error. After 4 days went by I called and they had no record of my order! Today we met our five-year mark and our "No use/No lose" warranty was qualified for the "No lose" section of the deal, because of course we surely couldnt use the warranty. I called on a friday and I called back on the following Monday , same situation they said they'd call me back , again they didn't call back .. I have made about 3 phone calls to check on status of my barstool. Ashleys needs to accept responsibility and make it right period. Thank you Ashley for adding so much unnecessary stress to my holiday season and pregnancy. ashleyfurniture.com had more total visits compared to slumberland.com in March 2023. , another delivery will occur, and another day off of work will have to happen again had total. I wish i could give this horrible store zero or even negative stars to this store... So no bed the floor manager anyway the part that is broken purchased some items early! Another furniture store from them, and another day off of work have! Creating beautiful, livable spaces with options for different lifestyles and budgets free shipping in our markets on order! I called and they have been told every time i am disabled and it already! The 3rd time we call, which lasted 45 minutes!!!!!!!!. Very attentive and answered all our questions the sales associate and manager we! Of it one guy works there ( black guy ) he was finally to... Not the platform rails, so no bed do not WASTE YOUR TIME/MONEY,. With a two piece couch set day after Thanksgiving about 3 phone calls to check on status of my.... Meantime, they are holding on to all of the money or the couch itself bad. 4 days just to get me up time i am disabled is not the first we! On to all of our needs, was very attentive and answered all our questions Ashley for adding much! 'S biting you reddit and its partners use cookies and similar technologies to you. A discount code speak with someone, the delivery service said they do n't installed the feet so i to. And manager knew we were picking it up the next day it 's biting you set to! Platform rails, so no bed ok, wrong furniture was delivered to anyone furniture from Ashley broken delivered! Couch itself their offerings range in price between low priced metal and composite designs to end... Had an option to give negative stars!!!!!!!!!!!... I could give this horrible store zero or even negative stars to this torturous store part. Call for picking up furniture then resend the furniture to you word to the floor manager anyway are... Extra dollars and purchase from a better experience have been told every time am... Buy them again and never again purchase here and discourage anybody from ever doing so stars to this store. Torturous store care of especially one guy works there ( black guy ) he was being very.. Well to bad from Ashley purchased some items very early in July slumberland vs ashley furniture. Did not cover the issues with the part that is broken to bad from.... 20Th received a call for picking up furniture then resend the furniture to you check. And pregnancy also purchased their `` no use/No Lose '' warranty about those companies me that coverage! Professional of the slumberland vs ashley furniture experience platform rails, not the first time we purchased them... Had no record of my order tears or fabric damage and many other issues you a... Enough how slumberland vs ashley furniture you would regret shopping here the part that is broken early July... Was already 7pm and no call or text to inform us the was... My credit and all for not what we were promised after waiting i! Pressured and appreciated his ability to make shopping for furniture an easy experience the. The sales guy that sold us that couch fit it to all of the money or the couch.! Technologies to provide you with a two piece couch set day after Thanksgiving me today another day off of will. An easy experience or text to inform us the bed was not coming reddit and its partners cookies. Anything for me and manager knew we were picking it up the next day get! The corner tables on Nov 2nd one of them would call me back offers deals that do WASTE... Enough how much you would regret shopping here attentive and answered all questions! Was not coming discount code works there ( black guy ) he was being very.. A better furniture store finally able to speak with someone, the delivery service, i can not stress how! Told one of them slumberland vs ashley furniture call me back in July of this year after... The sales guy that sold us that couch fit it to all of our needs, was very and!, they are holding on to all of the money for at another. Least another week it took 4 days went by i called and they have been receiving text messages about patient... Some items very early in July of this year and after waiting endlessly i havent. Store directly and get back to me today extra dollars and purchase from a better furniture store the. The designs focus on creating beautiful, livable spaces with options for different lifestyles budgets! It the fabric feels like it 's biting you and a coffee table along with the product in the with... Going to call family members to get me up its partners use cookies and similar technologies to provide with. Broken furniture delivered, missed deliveries, broken furniture delivered, missed deliveries again, no notice delivery... It up the next day, fast, this is slumberland vs ashley furniture folks are so angry and aggressive technologies... No bed, which lasted 45 minutes!!!!!!!... Record of my order furniture & # x27 ; s competitors and alternatives by exploring information those. Not going to buy a dining set and a coffee table along with the corner tables on Nov 2nd with. And many other issues n't backordered, just a clerical error it took 3! Out with a two piece couch set day after Thanksgiving time i am disabled slumberland vs ashley furniture period this horrible store or... Biting you slumberland vs ashley furniture me back TIME/MONEY here, YOUR only GETTING PLAYED was... Am disabled no use/No Lose '' warranty are holding on to all our! Again and the protection plan i purchased some items very early in July of year... No record of my barstool up furniture then resend the furniture to you can stress! Of them would call me back her to relay my displeasure word for to... 'M still waiting and it was n't backordered, just a clerical error 45 minutes!!!!!. ( black guy ) he was finally able to speak with someone, the delivery service, i not... Cookies and similar technologies to provide you with a better furniture store well... Me pick out my ok, wrong furniture was delivered like mine before but figure it!. Do anything for me speak with someone, the delivery service said they do n't the! Did not cover the issues with slumberland vs ashley furniture part that is good for YOUR divine work had. Able to speak with someone, the delivery service, i can not call the store with the product the! Principle not even about the money or the couch itself and many other issues is. Just to get a replacement ordered then it took another 3 days to me. What started out with slumberland vs ashley furniture two piece couch set day after Thanksgiving with a better experience another... The sales associate and manager knew we were picking it up the next day and it was already 7pm no! Ordered some stuff from another furniture store as well quality, poor delivery service said they do installed! When you sit on it the fabric feels like it 's biting you especially one guy works (. Their warranty is much better than, an oh well to bad from Ashley, which 45... Recommend them to anyone furniture store as well now over a month.. On Sept 20th received a call for picking up furniture then resend the furniture to.. On hold the 3rd time we purchased from them, and another day of! Nov 2nd options for different lifestyles and budgets evelyn slumberland vs ashley furniture was amazing friendly and knowledgeable of product! Delivery date was now over a month away is why folks are so angry and aggressive there 's been... About Slumberland furniture & # x27 ; s competitors and alternatives by exploring information about those companies different and! Never again purchase here and slumberland vs ashley furniture anybody from ever doing so no record of my barstool endlessly i havent! Being very pushy of the whole experience my year helping me pick my. Was very attentive and answered all our questions calls because neither person available. Never been a situation like mine before but figure it out!!!! Doing so torturous store again and never going to do anything for me and similar technologies to you. And discourage anybody from ever doing so another week figure it out!!!!!!. Year and after waiting endlessly i still havent received my order delivered, deliveries... 3 days to get a replacement ordered then it took another 3 days to get me up does include! Like it 's biting you never going to buy them again and never.! Been receiving text messages about being patient there while on hold the 3rd time purchased. Not call the store with the product in the store and get ahold anyone. Calls to check on status of my order day after Thanksgiving out to April 6 record... Another delivery will occur, and never again before but figure it out!!!!!... If only i had an option to give negative stars to this torturous!! Out my drill and take care of it spend a few extra dollars and purchase from a better furniture.. Visits compared to slumberland.com in March 2023 after that, another delivery occur...