07:48 PM You may be required to sign in using your eBay login and password. More importantly, consider your reputation as a seller. Hey, it happens to a lot, so you aren't alone. - edited You have to be willing to take a bunch of steps, but those steps are the ones to take to get a refund from eBay. Below, you'll find the links to our fees pages on international sites: If you challenge the dispute, well request supporting evidence about the transaction. I appreciate all the good info. The address on the label was not the correct Address on file so why did Ebay issue a refund? If not, a partial refund could lead to a defect showing on your account. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, From March 1st 2023, Final value fee on ebay.de is 0% for C2C sellers residing within the EEA, A physical item that's been shipped, except for vehicles, A physical item collected by in-store pickup (if available), except for vehicles. I recently sold a card on Ebay for $500, the buyer messages me a week later after receiving the item that it's defective and wants to return the item even though I have a no return policy. In limited instances, eBay may ban a member due to the sheer number of open disputes. Send a message to the buyer. It stinks when it happens! arrowheads). You have 180 days in which to do this by following these steps. because I didnt now how to ship it media mail always says up to 100 You can respond through My eBay Sold - opens in new window or tab or Requests and disputes - opens in new window or tab in Seller Hub. A claim is created when a buyer and seller have been unable to find a solution to their issue. As it was, he could use any old label he wanted, with these unhappy results. eBay Community Buying & Selling Payments shipping label dispute refund Options Subscribe to RSS Feed Mark Topic as New Mark Topic as Read Float this Topic for Current User Bookmark Subscribe Mute Printer Friendly Page shipping label dispute refund Go to solution basket.lady Pathfinder (421feedbacks) View listings Options I want to sell my guitar but I am wondering if media mail can be used, FedEx label charges way higher than expected. Once you issue a refund, you can ask for the item you sold. A payment dispute is when a buyer initiates a chargeback or other type of dispute with their payment institution (for example, their credit card provider or PayPal). For details on how these protections work which transactions are eligible or excluded, and what sellers need to do please read our full policy below. If theres an issue with the refund, youll be prompted to use the Retry refund button. You must respond to the dispute within 5 calendar days of receiving the notification. However, we cant guarantee the buyer will return the item. Offering an eBay partial refund can make the difference between negative feedback and a happy customer who tells their friends about your business. However, the seller may be eligible for payment dispute seller protections by eBay. I also have a video of the item before I shipped it out proving that it was not defective. The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. A payment dispute is when a buyer requests their money back by reporting an issue with their order to their bank, credit card provider, PayPal, or other payment institution. The cookie is used to store the user consent for the cookies in the category "Performance". The other party should promptly agree to issue a refund, pay for the item, or replace the item. Payment dispute seller protections may apply when the buyer opens a payment dispute for one of the following reasons: For a seller to be eligible for payment dispute seller protections: eBay may automatically apply seller protections to a dispute without requiring the seller to respond or take action on the dispute. He received his JD from the University of Wisconsin-Madison in 1998 and his PhD in American History from the University of Oregon in 2013. Depending on the situation, there are a number of ways a refund can be issued. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Ebay is basically not following their own policy rules. In this situation, eBay will notify the seller and may request that they provide additional information to challenge the dispute. In this case, we may request that you provide additional evidence for challenging the dispute. A delivery status of "delivered" (or equivalent in the country to which the item was delivered); The recipient's address that matches the one found on the, Proof of signature confirmation uploaded as an image while challenging the payment dispute, for orders with a total cost of $750 or more. To request a refund for a completed payment, you'll need to contact the seller. You also have the option to opt-out of these cookies. a partial refund or seller solution was accepted, Any other evidence that proves the item was returned in a different condition, Proof of authenticity from the rights owner, Messages with the buyer showing attempt to resolve issues prior to dispute, Proof that a refund was already provided on eBay, Messages with the buyer showing that a refund isnt required, Proof that the item wasn't returned in a different condition, or that a different item was returned, Include signature confirmation for items that cost over a certain amount. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Plus why would I Accept a return when I know there was nothing wrong with my item? The buyer opened a dispute through PayPal and after some communication I agreed via the Resolution Centre to accept the dispute and refund the buyer without return of the item. To respond to a dispute, select View details next to the order in My eBay Sold or go to the Requests and disputes tab in Seller Hub. When youre thinking about offering an eBay partial refund, balance the cost of doing so against the cost of processing a full refund and return. Plus why would I Accept a return when I know there was nothing wrong with my item? really play anymore unless its to not fo has anyone had the experience of being charged way more by FedEx for a Ebay keeps telling me someone from appeals will contact me but I receive nothing. Click the image above for the latest Announcements from eBay. First sorry you had this experience and that some scammer got you! For example, on my return he used a Walgreens Ship From Address and Shipped it to my Napa, he even used a different name on the return label but he can't fake his real name on the actual transaction. 10-09-2020 Access eBay's Online Dispute System. We dropped a priority mail package that Ebay forced a return/refund because they "THOUGHT" the item was delivered to my return address which is was not. Of course, an eBay partial refund isnt right for every situation. The payment dispute could take up to 90 days or more to be resolved, depending on the payment method or card provider. eBay will collect information about the transaction and help the seller build evidence to defend the dispute. All eBay buyers and sellers can use this online dispute resolution service. If you don't, or refuse, eBay automatically refunds the buyer. We do not recommend issuing a refund outside of eBay, as this will not qualify for seller protections. The amount you refund depends on what was wrong with the item or service received by the customer. Our video below has more information about how refunds work on eBay. Partial refunds are for cases which can be saved by meeting the buyer halfway. happy with what I have read in the r Why won't it let me purchase shipping internationally. If you buy an item on eBay, there may be a time when you do not receive the item you purchased or when you received a faulty item. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. Phase 2: You fight the return, eBay commands the buyer to return, and forces a refund a few seconds after tracking shows delivery. Car & Truck Safety & Security Accessories, How to handle a return request as a seller. Find many great new & used options and get the best deals for K8818 Purple Agate Sterling Silver Plated Ring US 7 Gemstone Jewelry at the best online prices at eBay! 07:53 PM. In some cases, your buyer'spayment institutionmay reopen a closed payment dispute. A dialog will open as you type your search terms. They don't recognize the transaction or have an issue with the transaction, The item they received doesn't match the listing, The transaction must meet the requirements specified in this policy, The seller must respond to the payment dispute and take action within the required, If challenging the payment dispute, the seller must provide the required evidence, The seller may not be in violation of the, The transaction was for physical goods and there is, The seller issued a full refund to the buyer through eBay, The seller issued a partial refund to the buyer through eBay in accordance with our. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. This is the main cookie set by Hubspot, for tracking visitors. When you accept the return and issue a return label, eBay does not give the buyer the option to use their own label. I started a claim with USPS, they looked into the tracking number and got a photo of the label. Something is wrong. Copyright 1995-2023 eBay Inc. All Rights Reserved. For example, you can state, Sent broken product or Never sent. Refrain from commenting, Terrible seller! or Beware: Dont do business!. Here's how: Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub. Shipping service not available when trying to ship packages through eBay. wrap the item in at least one layer of bubble wrap or paper, and pad The seller approved the request and told me to send the item back. In some cases, eBay may respond to a payment dispute on your behalf, even if you accept the dispute. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't . Does the people that work at Ebay not look at the tracking to confirm if it was actually delivered to the correct address before refunding the buyer or what? learned anything about it. The final outcome of the dispute is decided by the payment institution. eBay makes it easy for sellers to have an open, transparent conversation with customers to resolve disputes. I have proof from USPS stating that the tracking number the Buyer and Ebay provided was not my return address, USPS also confirmed that the same buyer is sending multiple packages to other stores near my house as well and is probably scamming other sellers as well. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . 4 min article. Necessary cookies are absolutely essential for the website to function properly. When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control. The maximum number of files allowed is five, and the total size for all files should be under1.5 MB. To request a return, select Try to get my item returned and verify or edit your return address Select Accept. That is a far cry better than the maximum loss scenario. Once you've responded to a payment dispute, we'll email you with any updates about the status of the dispute. View related content below. Return an item for a refund. Remember it was the USPS that caught the individual that scammed buyers out of almost $150,000.00 while eBay stood by and did nothing. 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I 08:41 PM. My point is Ebay issued a refund to the buyer even though they did not ship it to the correct address on file. I asked them to provide a return label, they told me they didn't know how to do that and asked me to just send the item and they would reemburse me for postage after they received the item. Weight class numbers drop as If the other party does not respond in a day or two, you should open a dispute with eBay. The seller coming to an agreement with the buyer to send a replacement item after the buyer returns the original item. You guys really think even if I provided a return label this guy would've sent my item back? Here's how: Locate the order in Seller Hub. Click here to be directed to the resolution center. You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original . now, When I go to ship items through eBay 90% of the orders, I get Analytical cookies are used to understand how visitors interact with the website. It also states once the item has been returned to the seller (which it has not) they would be issued a refund. The Kinks : Sunny Afternoon: The Very Best of the Kinks CD 2 discs (2015) Pre-owned. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! So hope some of the ideas here can help you? Triangulation fraud is a sophisticated eBay scam in which fraudulent sellers use stolen credit cards to siphon funds from unsuspecting victims. After receiving the item, contact seller within Return shipping; 14 days: Buyer pays for return shipping: When a dispute is opened, you'll receive a notification from eBay. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. Verify or edit the information, or upload new evidence. I opened a dispute with ebay and requested a refund. However, keep in mind that eBay cant guarantee that the buyer will return the item. I sell mostly vintage mugs and other household goods. It's free to file a complaint. with the buyer's email address or IP address for NFTs, A clear photo showing the item is as described and its condition pre-shipping, Messages with the buyer showing the issue has been solved, e.g. Appeal eBay's decision about a return or missing item for sellers. To help prevent payment disputes, you should always: To respond to a dispute, find the order in My eBay Sold or go to the Seller Hub > Orders > Requests and disputes. But opting out of some of these cookies may affect your browsing experience. If your preferred payment methodis unsuccessful, we will recoup the amount from your other on-file payment method. postage applied. If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy. EBay's dispute resolution process is described in detail on its website. The seller refunding the buyer up to the full cost of the item plus any applicable sales tax and original shipping costs. You can either print the label on eBay from the Resolution Center or use your own label and submit the tracking information in your case in the Resolution Center. Clinton M. Sandvick worked as a civil litigator in California for over 7 years. Choose a reason for the refund. I dislike the returns system, but it sounds like they were following their own rules. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. giving me the runaround and not following through with his delivery. You can also compress or merge images if you wish. Even if they had sent a package that was delivered to your address, they could have sent an empty box and still gotten their refund. For more information, please read our article on Getting paid for items you've sold. Whenever we're asked to step in and help with an issue . However, if youre eligible for seller protections, eBay wont charge you for the amount of the dispute and may also waive or refund the dispute fee, even if the payment institution decides to refund the buyer. I will try this, He used a different name on the package but on Paypal it shows a different name because he had to use his Credit Card to make the purchase, I'm assuming the name on his Credit Card is his real name unless the credit card was stolen as well. eBay will close any open order cancellations, reports that an item hasn't arrived, return requests, or eBay Money Back Guarantee cases for the same transaction. Refunds issued outside of eBay arent eligible for payment dispute seller protections. it only on the more common rates ie 1st Class, Priority? 07:48 PM Always try to avoid a return. A claim is the escalated version of a dispute. I had to print a couple of packing lists and If you dont have enough funds to cover the cost of the refund, the amount will be paid from your linked checking account or an on-file payment method. Select the payment. Return an item for a refund. More shipping tips from your fellow sellers! When responding to a dispute, you may choose to: If you agree with the buyer, or youd prefer not to challenge the payment dispute, you can accept the dispute. When eBay issues a refund to a buyer, we may deduct the full amount from the sellerfor reimbursement. stopped offering the service in January and I understand that they are Doctor of Law, University of Wisconsin-Madison. If a buyer opens a dispute, any open order cancellations, reports that an item hasn't arrived, return requests, or eBay Money Back Guarantee cases for the same transaction are immediately closed. You win by using your mind. You can also issue a refund through a cancellation or return request, or a report thatan item hasn't arrived. Generally speaking, any buyer can steal any item from any seller at any time by filing a fraudulent dispute. Getting paid for items youve sold on eBay is simple. far as damage claims,.. Do not waist your time trying to deal with their These cookies ensure basic functionalities and security features of the website, anonymously. If the dispute is opened for an item that doesn't match the listing, eBay will try to recover the item for you when you accept the dispute. We also use third-party cookies that help us analyze and understand how you use this website. Buyer doesnt recognise the transaction or Buyer didn't receive the item. Select 'Send Refund' from the Drop Down Menu in the Seller Hub. When a buyer opens a dispute, the payment institution handles the process with the buyer. I need to void the shipping label and get refunded for You then get the product back and in reality it is fine and as it should be. But when you refuse to follow eBay's policies or rules, then eBay rules against you and sides with the buyer. You may be eligible for fee credits if you refund the buyer on eBay without us stepping in. Copyright 1995-2023 eBay Inc. All Rights Reserved. Need to help a buyer with a problem or not sure about the next steps? For In-store pickup items, the identity of the person collecting the item must be validated with a photo ID. Make sure the information is correct, add supporting text, and/or upload new evidence. Since you have considerable information on this buyer and the USPS seems to be aware something funny is taking place you can file a Internet Crime Complaint with the FBI at the following site. Make sure you know what you can ship and what you cant to avoid delays and fines. How do I contact someone at Ebay to let them know how a seller kept moment, Oh, Ship! So the seller has been paid twice, once by the buyer and once by FedEx. shipping an item weighing 150lbs MORE!. LOL, apparently these packages are supposed to be addressed to me so I guess I'm not breaking any federal crimes. 10-09-2020 So the advice Kensgiftshop gave is the way to handle scammers. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/47\/Open-a-Dispute-on-eBay-Step-1.jpg\/v4-460px-Open-a-Dispute-on-eBay-Step-1.jpg","bigUrl":"\/images\/thumb\/4\/47\/Open-a-Dispute-on-eBay-Step-1.jpg\/aid6535813-v4-728px-Open-a-Dispute-on-eBay-Step-1.jpg","smallWidth":460,"smallHeight":348,"bigWidth":728,"bigHeight":551,"licensing":"